Support & Services

Open Identity Platform is free and open source. Get help the way that suits you — ask the community at no cost, or engage an approved independent vendor for SLAs, consulting, and migration. One platform, two paths to support.

Migrating from ForgeRock? See the ForgeRock alternative & migration path to map your stack to Open Identity Platform.

Free community support

Start here — it's free, and most questions are answered by the people who build the software.

GitHub Discussions

Ask questions, share deployments, and get help from maintainers and the wider community.

Open Discussions

Documentation

Guides, references, and how-tos for every product — from first install to production tuning.

Read the docs

Issue trackers

Report a bug or request a feature directly in the product's repository on GitHub.

Browse repositories

Commercial support vendors

Independent companies offering SLAs, consulting, implementation, and migration services.

Vendors are independent companies from the project's official Approved Vendor List, shown in alphabetical order. Listing here is not an endorsement, and the order implies no ranking. The location shown is each vendor's headquarters — most serve clients worldwide, so choose All to see everyone.

CIS

3A Systems LLC

  • Russia
  • Russian, English
Email 3A Systems LLC Visit website
Americas

Identity Fusion, Inc.

  • United States / United Kingdom
  • English
Email Identity Fusion, Inc. Visit website
Europe

Orchitech Solutions s.r.o.

  • Czechia
  • Czech, English
Email Orchitech Solutions s.r.o. Visit website
Asia-Pacific

OSSTech Corporation

  • Japan
  • Japanese, English
Email OSSTech Corporation Visit website

Frequently asked questions

Is Open Identity Platform free to use?

Yes. Every product is open source under the CDDL license — no license fees and no vendor lock-in. Commercial support is entirely optional.

How do I get free help?

Ask the community on GitHub Discussions and read the documentation. There is no cost, and no account beyond a free GitHub login is required.

Who provides commercial support?

Independent, approved vendors listed on this page provide SLAs, consulting, implementation, and migration services. They are separate companies, not the project itself.

How are the vendors chosen and ordered?

Vendors come from the project's official Approved Vendor List and are shown here in alphabetical order. Listing is not an endorsement, and the order implies no ranking.